See
Vision Sensors detect changes in people flow as they happen, giving the AI Operator data in real time rather than after the fact, without capturing images that could identify an individual.
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The AI operator
for crowded spaces
The Building AI Operator is a teammate that runs the routine work of your building, controlling elevators, filing tickets, running reports, and recommending what to do next. It is not a dashboard you log into; it is a hire that joins your team.
Operational resilience, built in
The Building AI Operator sees, remembers, acts, and learns, giving your operations team the ability to stay ahead of disruptions rather than react to them.
Remember
The Digital Twin holds the building's full operational history, so the AI Operator can compare any event against what has come before and recognise whether a situation is routine or unusual.
Learn moreAct
The AI Operator maintains service continuity during disruptions by rerouting vertical transport, dispatching security, and alerting the right people with the context they need to respond.
Learn morePredict
Simulation runs failure scenarios against the building's own data, so the team can rehearse responses and continuously improve resilience strategies before the next disruption arrives.
Learn more
Customers
From metros to airports, cruise terminals to offices, VAELLA helps teams spot risks sooner, react faster, and make smarter decisions every day.
Metro & rail
Keep passengers moving, even when your platforms are under pressure.
Airport
Keep passengers flowing, from check-in to gate, even at peak.
Office
Keep buildings moving, even when lobbies and lifts get busy.
Ferry & terminal
Keep boarding on time, even when the terminal fills fast.
Retail
Keep people flow visible, even when footfall alone falls short.
Case study
“We are building a smarter office at KONE HQ. Here's what the data reveals”
— Fabien Fedy
European lab for vision AI
VAELLA is a European lab for cutting edge vision AI model development and connecting them with on-site large language models. We help customers to comply with GDPR and EU AI Act, making sure tenants and visitors trust that they are not being watched.
We ensure customer data is not transferred or processed outside of Europe - or even outside of the buildings - when VAELLA AI Operator is being used.
Build smarter operations with people who know the flow
VAELLA was shaped by years at KONE building digital products worldwide. Working firsthand with people flow, we saw a better way to connect tech, operations, and real-world experiences, and built it.
Talk to us about your building. We will show where the AI operator can help.